配送ポリシー
Learn where we ship, what delivery costs, and when to expect your K-Musculo order.
Last Updated: [October 16, 2026]
K-Musculo ships RV covers, boat covers, patio furniture covers, marine accessories, and fabrics to eligible addresses in the United States and Canada. Below you’ll find our shipping rates, estimated delivery times, and information about tracking and delivery support.
1. Where We Ship
United States
We ship to the 48 contiguous United States and Washington, D.C.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories.
Canada
We ship to the following provinces:
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British Columbia
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Manitoba
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Newfoundland and Labrador
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Nova Scotia
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Ontario
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Quebec
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Saskatchewan
Canadian regions not listed above are outside our current delivery area.
Address Restrictions
We do not deliver to P.O. boxes, APO/FPO military addresses, or destinations outside our supported shipping regions. Please provide a complete physical delivery address when placing your order.
2. Shipping Rates
| Destination | Order Value | Standard Shipping |
|---|---|---|
| Eligible U.S. addresses | US$69.99 or more | Free |
| Eligible U.S. addresses | Below US$69.99 | US$9.99 |
| Eligible Canadian addresses | C$99.99 or more | Free |
| Eligible Canadian addresses | Below C$99.99 | C$15.99 |
U.S. rates and thresholds are in U.S. dollars. Canadian rates and thresholds are in Canadian dollars.
The applicable shipping charge is displayed at checkout before you complete your purchase.
3. Order Processing and Delivery Times
The following estimates apply to eligible addresses in both countries:
| Stage | Estimated Time |
|---|---|
| Order processing | 1–2 business days |
| Shipping transit after dispatch | 3–7 business days |
| Total estimated delivery time | 4–9 business days |
Our processing and shipping transit schedules are Monday through Friday.
Daily order cutoff: 11:59 p.m. Pacific Time. Orders placed after the cutoff or on weekends enter the next business day’s processing schedule.
Processing time is the time needed to prepare your order for shipment. Transit time begins after your parcel is dispatched. The total estimate includes both stages.
Delivery dates are estimates rather than guaranteed arrival dates. Holidays, severe weather, and carrier disruptions may affect these estimates.
If we cannot dispatch your order within the stated processing timeframe, we will notify you and provide the applicable options to agree to a revised shipping date or cancel the unshipped order for a refund.
4. Fulfillment and Delivery
Orders are fulfilled from Amazon fulfillment centers in the United States or Canada and delivered through Amazon’s logistics network.
K-Musculo remains your contact for order questions, shipping assistance, and after-sales support. Please contact us directly at info@k-musculo.com if you need help with your purchase.
5. Tracking and Separate Packages
Most orders are shipped in one package. Some orders may arrive in separate packages.
If your order is split into multiple shipments, our customer support team will email the tracking numbers and an explanation to the email address used at checkout. Packages may arrive at different times.
For tracking assistance, contact info@k-musculo.com with your order number.
6. Taxes and Additional Charges
Applicable product-related taxes are included in our product prices and are covered by K-Musculo.
You pay the product price plus any shipping charge shown at checkout. Shipping charges apply to orders below the free-shipping thresholds listed above.
If you receive an unexpected request to pay a tax or import charge related to your order, contact us so we can review and resolve it.
7. Incorrect or Incomplete Addresses
Please check your delivery address carefully before completing your purchase.
If you notice an error, email info@k-musculo.com as soon as possible. We will check whether the address can still be updated. Changes cannot be guaranteed once fulfillment has begun.
You are responsible for additional shipping costs resulting from an incorrect or incomplete address you provided. If reshipment is needed, we will review the circumstances and explain any applicable charges before arranging it.
8. Delayed, Lost, or Undelivered Packages
If your order is delayed, appears lost, or is marked as delivered but has not been received, contact info@k-musculo.com with your order number and a description of the issue.
Our team will review the tracking information and work with the fulfillment or delivery provider to investigate.
If the carrier is confirmed to have lost your parcel, K-Musculo will cover the shipping cost of any replacement shipment arranged to resolve the issue.
For failed deliveries or other delivery exceptions, contact us so we can review the circumstances and explain the available next steps and any applicable reshipping costs.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, incorrect, or incomplete, contact info@k-musculo.com within 30 days of delivery. Include your order number, a description of the issue, and clear photographs where applicable.
Please refer to our Our Guarantee and Return and Refund Policy pages for the applicable coverage and resolution process.
10. Contact Us
For shipping questions or delivery assistance, contact:
K-Musculo Customer Support
Email: info@k-musculo.com
Phone: +1 (916) 908-8899
Website Operator: Wanchuan Qichen E-Commerce Co., Limited.
Registered Address:
B22, RM NO. 1017, WING HING IND BUILDING
NO. 83–93 CHAI WAN KOK ST.TSUEN WAN, HONG KONG