Our Guarantee

Shop with confidence at K-Musculo with a 1-year limited warranty, 30-day returns subject to eligibility requirements, and dedicated customer support.

Last Updated: [October 16, 2026]


Support You Can Count On

At K-Musculo, we stand behind the products we sell. Our customer support includes help with damaged deliveries, product defects, incorrect items, and missing parts, along with 30-day returns and a one-year limited warranty.

These terms apply to products purchased directly from www.k-musculo.com.

Damaged, Defective, Incorrect, or Incomplete Orders

Please check your order when it arrives. If an item arrives damaged or defective, or you receive an incorrect item or an order with missing parts, contact info@k-musculo.com within 30 days of delivery.

Include your order number, a description of the issue, and clear photos showing the problem. For missing items or parts, include photos of what you received.

We will review the information and determine the appropriate resolution based on the issue.

  • Missing or damaged small parts: We provide replacement parts rather than replacing the entire product or set.

  • Problems with a main component: A return may be required. Depending on the issue, the resolution may include an exchange or refund.

A problem with an individual component does not automatically qualify the entire set for replacement.

1-Year Limited Warranty

K-Musculo products purchased directly from this website include a one-year limited warranty beginning on the date you receive your order.

This warranty covers manufacturing defects in materials or workmanship that were present when the product was supplied, including defects that become apparent during normal use within the one-year warranty period. It does not cover damage caused by normal wear and tear, misuse, improper installation, or failure to follow care instructions.

The 30-day period for reporting delivery issues does not shorten your one-year warranty. If a covered defect develops after the first 30 days, you may still submit a warranty claim within one year of delivery.

Depending on the affected part and the nature of the defect, we will address an approved claim through replacement parts, an exchange, or a refund. A return may be required for problems involving a main component.

For approved claims involving a manufacturing defect, K-Musculo covers the applicable return shipping and the shipping cost of replacement items or parts.

What Is Not Covered

The limited warranty does not cover:

  • Normal wear and tear.

  • Damage caused by misuse or use outside the product’s intended purpose.

  • Damage caused by improper installation.

  • Damage caused by failure to follow the product’s care or maintenance instructions.

These exclusions apply to damage resulting from the causes listed above.

30-Day Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery.

To qualify for a change-of-mind return, the item must be unopened, unused, and unwashed, with all included parts and accessories present.

You are responsible for the return shipping cost when returning an item because you no longer want it or for another personal preference reason.

Fabric that has been cut by the customer is not eligible for a change-of-mind return. This restriction does not exclude claims involving a confirmed manufacturing defect present when the fabric was supplied.

Contact info@k-musculo.com before sending an item back so we can provide return instructions.

Return and Exchange Shipping Costs

Shipping responsibility depends on the resolution:

Resolution Shipping responsibility
Confirmed manufacturing defect K-Musculo covers return shipping and the shipping cost of replacement items or parts, as applicable.
Item damaged on arrival, incorrect item, or incomplete order K-Musculo covers the shipping costs required to resolve the confirmed issue, including applicable return and replacement shipping.
Change-of-mind return or another personal preference reason You are responsible for return shipping. The item must be unopened, unused, and unwashed, with all included parts and accessories present. Fabric cut by the customer is not eligible for a change-of-mind return.

Contact info@k-musculo.com before returning an item. Our team will provide the return instructions and explain the shipping arrangements for your request.

How to Request Support

Email info@k-musculo.com with:

  1. Your order number.

  2. A description of the issue or the reason for your return.

  3. Clear photos showing any damage, defect, incorrect item, or missing-part issue.

Your order number is used to locate your purchase. A separate receipt or additional proof of purchase is not required.

Our team will review your request and provide the next steps, including return instructions when applicable.

Contact and Warranty Provider

This limited warranty is provided by the website operator:

Wanchuan Qichen E-Commerce Co., Limited.

Email: info@k-musculo.com
Phone: +1 (916) 908-8899

Registered Address:
B22, RM NO. 1017, WING HING IND BUILDING
NO. 83–93 CHAI WAN KOK ST.
TSUEN WAN, HONG KONG

Please contact customer support for return instructions before shipping any product.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this policy limits rights that cannot be excluded under applicable law.