Frequently Asked Questions
Find answers about your K-Musculo order, delivery, returns, and product care.
Last Updated: October 17, 2026
Orders & Payments
1. How can I track my order?
Click Track Your Order on our website and sign in using the email address you used at checkout. Select your order to view its status and available tracking information.
If you need help, email info@k-musculo.com with your order number.
2. Can I cancel or change my order?
Email info@k-musculo.com as soon as possible, preferably within 24 hours of placing your order and before shipment. Include your order number and the cancellation or change you need.
If we successfully cancel your order before shipment and no shipping costs have been incurred, you will receive a full refund with no cancellation fee.
Once Amazon begins fulfillment, cancellations or changes cannot be guaranteed—even within 24 hours. If your shipment cannot be stopped, you may request a return under our 30-day return policy. For personal-reason cancellations, applicable outbound and return shipping costs may be your responsibility and deducted from your refund. We will explain the charges before arranging the return.
See our Return & Refund Policy for full details.
3. What payment methods do you accept?
We accept credit cards through Shopify Payments, PayPal, and eligible Apple Pay and Google Pay payments. Available options are displayed at checkout and may vary by device, location, and payment-provider eligibility.
4. Which currencies do you use, and are taxes included?
U.S. orders use U.S. dollars (USD), and Canadian orders use Canadian dollars (CAD). Check the currency displayed at checkout before completing payment.
Applicable product-related taxes are included in our product prices. Any shipping charge is shown separately at checkout.
Shipping & Delivery
5. Where do you ship?
We ship to the 48 contiguous United States, Washington, D.C., and selected Canadian provinces listed in our Shipping Policy.
We do not ship to Alaska, Hawaii, U.S. territories, unsupported Canadian regions, P.O. boxes, or APO/FPO military addresses.
6. How much does shipping cost?
United States: Free shipping on orders of US$69.99 or more. Orders below US$69.99 have a US$9.99 shipping fee.
Canada: Free shipping on orders of C$99.99 or more. Orders below C$99.99 have a C$15.99 shipping fee.
These rates apply to eligible delivery addresses. Please see our Shipping Policy for supported regions.
7. When will my order arrive?
Estimated delivery is 4–9 business days, including:
- Order processing: 1–2 business days.
- Transit after dispatch: 3–7 business days.
Our processing and transit schedules are Monday through Friday. The daily order cutoff is 11:59 p.m. Pacific Time.
Delivery times are estimates. Holidays, weather, and carrier disruptions may affect arrival dates.
8. Who fulfills and delivers my order?
Orders are fulfilled from Amazon fulfillment centers in the United States or Canada and delivered through Amazon’s logistics network.
For help with an order placed on our website, contact K-Musculo directly.
9. Will my order arrive in one package?
Most orders ship in one package. If your order is split into multiple shipments, our customer support team will email the tracking numbers and an explanation to your checkout email address. Packages may arrive separately.
10. What if my package is delayed, lost, or marked as delivered but missing?
Email info@k-musculo.com with your order number and a description of the issue. We will review the tracking information and work with the delivery provider to investigate.
If the carrier is confirmed to have lost your parcel, we cover the shipping cost of any replacement shipment arranged to resolve the issue.
11. What if I entered the wrong shipping address?
Contact us immediately. We will check whether the address can still be updated, but changes cannot be guaranteed once fulfillment has begun.
Additional shipping costs caused by an incorrect or incomplete address you provided are your responsibility.
Returns, Refunds & Warranty
12. Can I return an item if I change my mind?
Yes. Email us within 30 calendar days of delivery to request a return.
The item must be unopened, unused, and unwashed, with all included parts and accessories present. Fabric cut by the customer is not eligible for a change-of-mind return.
You pay return shipping, and original shipping charges are not refundable. We do not charge restocking or return processing fees.
13. How do I arrange a return?
Email info@k-musculo.com with your order number and the reason for your request.
Before shipping anything back, wait for our team to confirm your return and provide the correct U.S. or Canadian return address and instructions. Even if an address is listed in our Return & Refund Policy, you must contact us and receive confirmation before using it.
Our Hong Kong registered business address is not a return address. Returns sent without confirmation or contrary to our instructions may be lost or misrouted. Please see our Return & Refund Policy for details.
14. What if my item arrives damaged, defective, incorrect, or incomplete?
Contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos where applicable.
Missing or damaged small parts are generally resolved by sending replacement parts rather than replacing an entire set. Problems involving a main component may require a return for an exchange or refund.
We cover the applicable return and replacement shipping costs for confirmed issues. For approved quality-related returns, we also refund any original shipping charge paid for that order.
15. Can I exchange an item for another size or color?
Yes, subject to the 30-day request window and the change-of-mind return conditions.
If the exchange is because you selected the wrong size or color, you pay shipping in both directions. Contact us first to confirm the exchange arrangements and charges.
16. When will I receive my refund?
After receiving your return, we complete the inspection and initiate an approved refund within 2–5 business days.
Refunds go to the original payment method. The time required for the funds to appear depends on your bank or payment provider.
17. Do your products include a warranty?
Yes. Products purchased directly from our website include a one-year limited warranty starting on the delivery date.
It covers manufacturing defects in materials or workmanship present when the product was supplied, including defects that become apparent during normal use within the warranty period.
Normal wear and tear, misuse, improper installation, and damage caused by failure to follow care instructions are excluded.
The one-year limited warranty is separate from the 30-day return window and does not provide a one-year change-of-mind return period. See our Return & Refund Policy for return conditions and Our Guarantee for warranty coverage, exclusions, and claim instructions. These policies do not limit your rights under applicable law.
Products & Support
18. How do I choose the right cover size or fabric?
Review the measurements, material specifications, and intended uses on the individual product page.
For covers, measure your RV, boat, or furniture according to the product’s sizing instructions. If you need help, Email Us with the product link and your measurements before ordering.
19. How should I install and care for my product?
Follow the instructions supplied with your specific product. Installation, cleaning, and storage requirements vary by material and product type.
Contact us if you need clarification before installing, washing, or modifying an item.
20. Do you accept wholesale or collaboration inquiries?
Yes. We welcome inquiries about wholesale purchasing, distribution, supplier partnerships, and content creator collaborations.
Visit our Feedback & Cooperation page or email info@k-musculo.com with details about your business or proposal.